Delivery and shipping

For customers and volume orders

Shipping conditions for deliveries

You have the following payment options:
– Paypal
– Transfer in advance
– Sofortüberweisung
– Invoice for regular customers

There is no minimum order.

Commercial customers of erbasens® are asked to get in touch with erbasens® directly to agree upon individual conditions. The remaining points of the Conditions of Use keep their validity.

Shipping costs for Germany and the EU
Shipping costs: Within Germany and the EU 4,40 Euro (€).
For orders over a value of 80,00 Euro (€), we deliver free of charge within Germany and the EU.

Costs for shipping to other countries outside the EU on request!

Customers, for money transfer please specify our international bank code. This is:

Dr. Elke Schulz
IBAN: DE10 6001 0070 0105 3307 06

For customers from the EU market, no additional foreign transfer fees arise by use of the EU foreign transfer form with specification of IBAN and BIC!
Bank charges incurred due to missing information will be recalculated by us. Customers from other countries must take over all bank charges completely.

Delivery times
The estimated delivery time is 1 to 4 working days (within Germany). In case of supply shortage you will be informed immediately. The agreement of longer delivery times on your request is possible.

Partial deliveries
We are entitled to partial deliveries. Additional shipping costs accrue only with express agreement.

Transport of delivery
We deliver with Hermes and the Deutsche Post (DHL).

Transport damage
Please, note the following procedure: Transport damages are immediately to be complained upon receipt of the goods by the supplier. You then inform erbasens® about the determined transport damages. Should you wish to return the goods, please inform us in advance by E-Mail, Fax or phone.

International shipments
For deliveries to countries outside the EU import duties may be due for the import of goods. Import duties are no forwarding expenses, vary in different customs territories and are to be carried by the customer themselves. The dispatch occurs on the responsibility of the receiver.

Please, consider the fact that we can handle orders from abroad fundamentally only against cash in advance.

Release: January 2016