Conditions of Use

General Terms and Conditions of Business and Delivery

Area of application
Business relations between the company erbasens®, Dr. Elke Schulz, Schienerbergstr. 13, 78224 Singen-Bohlingen and the customer are exclusively governed by these General Terms and Conditions. Conflicting or deviating conditions of these GTC are not recognized by the company erbasens® and contradicts them strictly. Conflicting terms of business of the customer are only valid if the company erbasens® agrees expressly and in writing.

Conclusion of the contract
The fact is that the customer, who is placing an order over the Internet to erbasens®, delivers a contract offer that is defined in § 145 ff of the Civil Code. The customer receives a confirmation of his order by an e-mail of erbasens®. The contract is concluded with confirmation of the order to an e-mail address given by the customer. In the event of unavailability of the goods or the presence of database failures, the order can not be executed. If an order confirmation via e-mail is missing, the purchase contract comes about with delivery of the goods.

Price quote
Our prices are non-binding and subject to change (errors and omissions excepted). The calculation is made in Euro (€). All prices include the VAT.

Right of withdrawal
You as a consumer in terms of § 13 of the Civil Code (BGB) are not bound to your order, if you revocate within a period of 1 month after receipt of the goods. This revocation does not require any reasoning. It must be in writing (an E-Mail, for example, to info@erbasens.de is sufficient) or by returning the goods to us. For adherence to a determined deadline, please respect the timely sending to: erbasens®, Dr. Elke Schulz, Schienerbergstr. 13, 78224 Singen-Bohlingen. If the right of withdrawal is used, the consumer shall bear the cost of returning the goods, if the price of the issue returned does not exceed an amount of 40 € or if at a higher price of the issue the consumer has not yet rendered a consideration or a partial payment at the time of the revocation, unless the delivered goods do not correspond to the ordered ones.

Warranty
Complaints about delivery, material defects, wrong deliveries and quantity divergences are, as far as these are noticeable by reasonable investigation, to be asserted in writing without delay, at the latest however within one week after receipt of the goods. If the complaint is legitimate, erbasens® will exchange the delivered goods according to the choice of the customer, take back the goods or provide the customer with a discount. If the elimination of the defect or the replacement delivery fails, erbasens® is not able, or willing, or delays the rectification of the defect for reasons for which erbasens® is responsible, the customer is entitled to withdraw from the contract or to demand a reduction in the purchase price.

Terms of payment
The invoice amount is due without deduction within 10 calendar days after receipt of goods.

Retention of title
The delivered goods remain property of the company erbasens®, proprietor Dr. Elke Schulz until full payment. With the acceptance of checks, the goods remain our property until the cheque has been redeemed in full amount including all ancillary claims. This also applies when goods are sold to third parties.

Final regulations
The legislation of the Federal Republic of Germany is valid for all legal relations of the parties. The place of jurisdiction is Konstanz, Germany. If the customer is a businessman, he can also be sued at his place of jurisdiction. Deliveries abroad shall be subject to German law. The invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. In place of the ineffective regulation steps a new regulation which corresponds best of all economically to the objective of the contracting partners and possibly comes close in your economic effect of the ineffective regulation. The same applies in case of a loophole.

Questions or complaint
If you have questions or complaints, please contact – as well regarding the right of revocation – the company erbasens®, represented by its managing director Dr. Elke Schulz, Schienerbergstr. 13, 78224 Singen-Bohlingen, phone +49 (0)7731-2101250, Fax +49 (0)7531-2846211, www.erbasens.de, info@erbasens.de.

Date: June 2016